FAQ

PingNitro is a route from your trading terminal to the exchanges. The app on your computer gives your terminal the proxy 127.0.0.1:1081 and carries its connections to the exchanges through our entry point and a dedicated link to an exit next to the exchanges' servers. There is a main entry and a backup one — the app picks the better one itself.

Only exchange addresses from a closed list go through the route; the rest of your internet works directly, as usual — websites don't open through PingNitro. Our job is lower latency and a stable connection to the exchange.

Exchanges via the route: Binance (futures and spot), OKX, Bitget, Gate, KuCoin, MEXC. Bybit and BingX keep their servers in Singapore — the direct path to them is shorter, so the app sends them outside the route.

Terminals: any terminal where you can set a proxy — CScalp, Tiger.com (Tiger.Trade), Vataga, MetaScalp and others. CScalp and Tiger.com support HTTP proxies only. Step by step — terminal setup guides.

We don't promise a number in advance: the gain depends on your city, your provider and the exchange. Our measurements are on pingnitro.com. You can measure your own latency there — compare before and after connecting; tests made while you're signed in are saved in your account under "My test results".

Bybit and BingX go directly — their latency is the same as without PingNitro.

That number is usually the time to the exchange's nearest CDN node. Trades and the order book live on the exchange's main servers in specific data centers — and the path to them from your network often takes a long way through other networks' nodes.

What matters is how fast an exchange event reaches you and your order reaches the exchange. That is what the test on pingnitro.com shows.

It depends on the city: more than 100 ms from Saint Petersburg, Minsk, Almaty, Yerevan; almost none from Novosibirsk and cities further east — the path to the exchange servers is already short there.

Our measurements and estimates by city are in the table on the site; for your own connection, run the test there.

The route has a backup entry point and several exits. The app switches to the backup entry in 10 seconds (in our tests); exits are switched by the node's watchdog.

If none of the entries responds, the app sends your terminal direct — as if PingNitro were off — and brings the route back when the entries work again (the "Go direct if the route is down" setting, on by default). We post incidents in the channel @pingnitro.

2 weeks free: one week right away and one more for a short survey (about a minute).

Then a subscription for 1, 3, 6 or 12 months. Your first purchase is discounted: 1 month −20%, 3 months −25%, 6 months −30%, a year −40%. After that — regular prices (except seasonal sales). Prices in $ by term — on the website home page; news — in the @pingnitro channel.

Access is granted for free with the "Connect for free" button in your account — a week right away; the date it's valid until is in the "Access" section. A day before it ends, a short survey (about a minute) appears there — complete it and your access is extended by another week.

Expired, and the survey week isn't used yet? Take the survey in your account and your access comes back. There is one trial per account; after the two free weeks — a subscription with a discount on your first purchase.

You don't need to pay for the first 2 weeks. Then — a subscription for 1, 3, 6 or 12 months: pay on the payment screen in the bot or in your account on the website; prices and payment methods are shown there once the subscription launches.

The first 2 weeks are free — there's nothing to pay for. For any payment or refund questions, write to support: @pingnitrosupport.

Give a friend a fast route: with your link they get 2 weeks free and a gift on their first purchase: +10 days to a month, +30 days to 3, 6 or 12 months.

You get up to a month of access for every friend who pays: 10 days after their first monthly payment and 20 more after the second; 30 days at once if they take 3 months or more. Every third paying friend — another +30 days. Days arrive after the payment check if your friend uses the access; the limit is 365 days a year.

The link for your friend will appear in the bot and in your account once the subscription launches — the "🎁 Invite a friend" button. Inviting a lot? You can switch to 30% payouts.

For channels, bloggers and trader communities: 30% of referred users' payments — with no time limit, for as long as they pay. Withdraw in money from $10 or in days of access. People who join with your link get −10% off their first purchase.

To become a partner — the "Become a partner" button in your account on the website or the /partner command in the bot. Rules — pingnitro.com/en/partners.

We keep what the service can't work without: your Telegram id or email (if you sign in with email or Google), name and language; your key and access period; data about the devices with the app; the IP address the app connects from, the exchange address, traffic volume and line quality; survey answers, feedback and payment details.

We don't read the content of your traffic: the connection between your terminal and the exchange is encrypted by the exchange itself — your API keys and orders are not visible to us. In detail, with retention periods — the Privacy Policy.

With the "🗑 Delete my data" button: in the bot — under this answer, on the website — in your account, "Sign-in and security". Or write to support: @pingnitrosupport. We delete your account with all its data within 7 days; payment records remain without any link to you — accounting requires them. In detail — the Privacy Policy.

To disconnect the app on a particular computer, use your account on the website → "My devices".

Your key is personal — don't give it to other people or post it anywhere.

You can use it on your own computers: sign in to the PingNitro app on each of them — with Telegram or via the website. Disconnect any device you don't recognize in your account on the website → "My devices".

The PingNitro app works alongside other network programs. But if a program captures all of your computer's traffic ("all traffic" mode, TUN — tunnels, proxies, traffic filters), it pulls our route through itself as well: the path to the exchange gets longer and latency grows.

Add sslocal (and sing-box — it works in the "Poor network (UDP)" mode) to that program's exclusions or turn it off while you trade.

The app is not signed with a publisher certificate, so the system asks you to confirm. Download it only from the @pingnitrobot bot and from pingnitro.com.
• Windows: "More info" → "Run anyway".
• macOS: installing with one command in Terminal (step by step — pingnitro.com/en/mac) shows no warnings; for the dmg file — "System Settings → Privacy & Security → Open Anyway".
• Your antivirus removed sslocal or sing-box — these are open-source programs (shadowsocks-rust and sing-box): add the PingNitro folder to its exclusions and download the app again.

1. The PingNitro app is running and its window says "Working" (Windows — the icon near the clock, it may be hidden under the ^ arrow).
2. The proxy in your terminal: HTTP, 127.0.0.1, port 1081 (not 1080), login and password empty. CScalp and Tiger.com support HTTP only.
3. The proxy is selected in the exchange connection (Vataga — "Full stream" mode; Tiger.com — all three checkboxes for Binance).
4. Your antivirus and other network programs in "all traffic" mode don't interfere — see "Alongside other network programs".
5. If your exchange API key is bound to IP addresses, all four exit addresses are on its list (see "API keys and IP binding").

Didn't help — "Check connection" in your account or support: @pingnitrosupport.

1. The "Check connection" button in your account shows how much traffic has gone through your key today.
2. The PingNitro app window shows "Working" and the latency to Binance.
3. The latency test on the home page — compare before and after connecting.
4. "Line quality" in your account shows whether the link from you to our entry is steady.

No. The PingNitro app exists only for computers: Windows 10/11 and macOS 13+ on a Mac with an Apple processor (M1–M4). There is no app for phones or Intel Macs.

We never ask for your exchange API keys. Don't enter them anywhere except your terminal and don't send them to anyone — even to people writing on behalf of PingNitro. The connection between your terminal and the exchange is encrypted by the exchange itself: your keys and orders are not visible to us.

Binding an API key to IP addresses works: the addresses of our exits are permanent. Add all four to the key's list — 57.182.161.238, 95.85.94.206, 95.85.94.132 and 43.165.167.202: the route picks the exit itself. If "Go direct if the route is down" is on in the app, your terminal uses your own address while the route is down — then orders go through only if that address is on the list too.

PingNitro shortens the path from your terminal to the exchanges' servers: only exchange addresses from a closed list go through the route, the rest of the internet goes directly. It is not a tool for accessing websites.

The exchange's rules, including its country restrictions, apply as usual — following them is up to the user.

Write to support: @pingnitrosupport in Telegram, or use the "Write to the team" form in your account — the message goes to the team.

To help us answer faster, tell us your system (Windows or macOS), the PingNitro app version, your terminal and exchange, what you see and when it happened. Don't send API keys or passwords.

Node status and outages — in the @pingnitro channel.

Support hours: daily 07:00–19:00 UTC.